Frequently Asked Questions:


General Questions

How far in advance should I book my appointment?

We reccomend all clients schedule their appointments 1 week in advance if you want an appointment on a week day, 1-3 weeks for weekend appointments. Walk ins are permitted if time is available.

When should I arrive for my appointment?

We suggest that you arrive 5-10 minutes prior to your scheduled appointment.  New massage clients are required to fill out an Intake form which may take up to 5 minutes to fill out.

What if I am running late?

Please call us and let us know so we can inform your service provider to see if it would effect any other clients scheduled that day. We will

always do our best to accommodate you if possible.

Do you accept credit cards and checks?

We accept the following credit cards: Visa and Mastercard.  We no longer accept personal checks.


Massage

Do I need to remove all of my clothes?

No. We request that clients leave on their underwear for both client and therapist comfort. Remove clothing to your level of comfort.

Will it hurt?

It shouldn't. Please let your therapist know how you feel about level of pressure being given. It is very helpful to the therapist and makes it a better massage when giving feedback.  Give the massage therapist complete and accurate health information and let your massage therapist know your needs.

What should I do if I experience discomfort?

Tell your massage therapist whether it is regarding the amount of pressure, room temperature, or lighting.

Do I need to talk?

Some people like to talk during a massage session, while others remain silent.

What if I fall asleep?

Some people do fall asleep. If you do, your massage therapist will wake you at the end of your session.

Do I need to leave immediately after my massage?

Sit up slowly and sit on table until you feel steady enough to get dressed and drink plenty of water after your massage.

Waxing

How long does the hair need to be?

Hair needs to be 1/4 inch long before waxing.

How long will results last and how often should I be waxed?

Everyone is different but on average you can expect 3-5 weeks of hair free skin. We recommend waxing every 4 weeks to get on a growth

cycle that gives the best results.

Will I feel uncomfortable after waxing?

Slight redness and small bumps are common temporary reactions, particularly if it is your first wax. Many people find that regular waxing

results in less irritation.

Are there any conditions that will prevent me from getting waxed?

You can not wax if you are currently using accutane, retin-a, renova or differin. These medications tend to weaken the skin and tearing of the

skin may occur.

Hair

How often should I get my haircut?

Every 6-8 weeks for long hair and 4-6 weeks for shorter hair. Sometimes sooner depending on your hairstyle.

How long does color last?

Color should last 4-6 weeks, highlights 6-12 weeks. To ensure maximum longevity, use shampoo and conditioner designed for optimal color protection. Always consult your Stylist.

Color requires extra care to maintain vibrancy and shine.

What color line do you use?

We use Matrix color, as well as Paul Mitchell and Matrix lightener.

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